14-Day Money Back Guarantee*We want you to be completely satisfied with your purchase. If for any reason you wish to return any item purchased in the store or online, we will gladly provide you with an exchange or full refund on these items, provided they are returned within 14 days of original purchase date, in their original condition. It’s that simple. Certain exclusions and limitations apply on special or custom design orders and directly imported diamonds. Please see notes below for details.
Should any item you purchase become defective as a result of workmanship or materials defects, we will undertake to repair or replace the item at no cost to you.
Our jewelry is manufactured in 14 KT gold, 18 KT gold, in white, rose or yellow color, OR platinum, as needed and requested by our clients. Our diamonds are either GIA (Gemological Institute of America) certified or in store graded by one of our gemologists, in the D - K color range and Internally Flawless through SI2 clarity range, to provide you, the buyer, with absolute peace of mind that you are purchasing in full transparency and with all relevant details disclosed. We provide a full retail replacement appraisal report with every diamond jewelry item sold, that is accepted by all major US based insurance companies. Appraisal valuations typically are provided at 20% to 30% inflated value, to allow for inflationary adjustments and change in prices of materials.
At The Diamond Guys, we believe in offering the best prices possible on loose diamonds. We work directly with sight holder manufacturers in India and Israel, eliminating middle man fees. We welcome the opportunity to work with our clients on comparative pricing and will do our best to beat the competition in like vs like comparisons.
*Items that show signs of wear or have been altered, resized (by a jeweler other than The Diamond Guys) or damaged, cannot be returned. Engraved items, other than rings, may not be returned. Engraved rings may be returned, but the engraving fee cannot be refunded. NOTE: Special orders or custom orders may not be returned at any time for a refund. Diamonds imported per buyer's specific request from any international manufacturer may not be returned.
Visit our exclusive showroom, and let us help you make her dreams come true.
We welcome personal appointments -- after hours appointment available. Open Mondays through Fridays, from 10 am to 6 pm – Saturdays 11am - 5 pm. Questions? Please contact us anytime at 480-367-3837 or email us at firstname.lastname@example.org.